Teleheath: Video Conference Fix Tips

Teleheath: Video Conference Fix Tips

1) Reload your browser.

2) Try Incognito or Private mode - if you have browser extensions, like ad blockers, they can block your camera and microphone.

3) Quit your browser. Don't just close. QUIT and reopen.

4) Try another browser (Chrome, Safari or Firefox).

5) Reboot. Most people don't have to do this, but it can be a fast fix.

 



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