Clearing Browser Cache (Mobile & Desktop Browsers)

Clearing Browser Cache (Mobile & Desktop Browsers)

MOBILE BROWSERS

ANDROID

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  4. Exit/quit all browser windows and re-open the browser.

 

CHROME FOR ANDROID

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the “Time Range” drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.

 

SAFARI FOR IOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

 

CHROME FOR IOS

  1. Tap Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.
  6. Exit/quit all browser windows and re-open the browser.

 

DESKTOP BROWSERS

CHROME

  1. In the browser bar, enter:
     chrome://settings/clearBrowserData
  2. At the top of the “Clear browsing data” window, click Advanced.
  3. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files

    From the “Time range” drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  4. Click CLEAR DATA.
  5. Exit/quit all browser windows and re-open the browser.

 

FIREFOX

  1. From the History menu, select Clear Recent History.If the menu bar is hidden, press Alt to make it visible.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

MICROSOFT EDGE

  1. In the top right, click the Hub icon (looks like star with three horizontal lines).
  2. Click the History icon (looks like a clock), and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser.

 

INTERNET EXPLORER 11

Note:
On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 .  It is recommended that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.
  1. Select Tools > Safety > Delete browsing history….If the menu bar is hidden, press Alt to make it visible.
  2. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.

 

OPERA

  1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data….
  2. In the dialog box that opens, from the “Obliterate the following items from:” drop-down menu, select The beginning of time.
  3. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  4. Click Clear browsing data.
  5. Exit/quit all browser windows and re-open the browser.

 

SAFARI 8 AND LATER

  1. From the Safari menu, select Clear History… or Clear History and Website Data….
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

    • Related Articles

    • Teleheath: Video Conference Fix Tips

      1) Reload your browser. 2) Try Incognito or Private mode - if you have browser extensions, like ad blockers, they can block your camera and microphone. 3) Quit your browser. Don't just close. QUIT and reopen. 4) Try another browser (Chrome, Safari or ...
    • Setting Up Appointment Reminders

      You can enroll in appointment reminders to be sent via text message within your portal.  STEP 1: Login to your portal and click on the Notifications tab. STEP 2: You'll then be able to click on the button to enable notifications and enter the mobile ...
    • Creating Bulk Invoices

      You now have the ability to easily create bulk invoices for clients seeing multiple clinicians.   Step 1: Click on the Create Invoice button in the menu bar.  Step 2: Click on the "Bulk Invoice" button in the bottom left-hand corner of the pop-up ...
    • Generating Invoices/Superbills in the Client Portal

      STEP 1: Navigate to the Payment & Invoices tab within your client portal. STEP 2: Click on the Generate Date Range Invoice button. STEP 3: Select the appropriate timeframe for the receipt/invoice/superbill that you would like to generate by clicking ...
    • Exporting Account Data

      Exporting ALL Clients' Demographics and Contact Information To download ALL of your clients' demographics and contact information in one CSV file, please see the following steps.  STEP 1: Navigate to the Clients tab. STEP 2: Click on the export icon ...