Telehealth Reminder

Telehealth Reminder

Step 1: Activate the Telehealth Reminder by checking the box during the appointment creation process.


Step 2: Once activated, the system will send the client the Telehealth session link, ensuring it reaches them 20-30 minutes before the scheduled appointment.

Step 3: (OPTIONAL) To send the Telehealth invitation manually, simply click on the appointment in the calendar, navigate to the Telehealth option, and select 'Send Client Invitation'.
​

If you are only conducting sessions via telehealth (or if most of your sessions are scheduled as telehealth), you can enable the Telehealth Reminder to be turned on as a default for all new appointments created from within your specific Staff & User settings.

**Please note: if you turn this default setting on, you will then need to check the "Telehealth Reminder" box OFF when scheduling any in-person appointments. 


    • Related Articles

    • Telehealth Start - Finish

      Navigate to Account Settings ➡️ Staff & Users ➡️ Professionals - select the name of the professional you want to enroll/unenroll in telehealth. Check the Enroll in Telehealth box. This will populate other telehealth-related boxes. Telehealth Display ...

    • Troubleshooting Camera/Microphone Issues for Telehealth Appts

      If you are having trouble connecting your camera and/or microphone for telehealth sessions within MBP's integrated telehealth system, you may need to check your specific browser settings. Below, you'll find instructions for adjusting your ...

    • Teleheath: Video Conference Fix Tips

      1) Reload your browser. 2) Try Incognito or Private mode - if you have browser extensions, like ad blockers, they can block your camera and microphone. 3) Quit your browser. Don't just close. QUIT and reopen. 4) Try another browser (Chrome, Safari or ...

    • Customizing Appointment Reminders by Facility

      You’ll now be able to include specific text within the text/email reminders based on the facility/room assigned to the appointment — ensuring that telehealth clients receive your telehealth information and in person clients know which office location ...

    • Adding Appointments to the Calendar

      You can add two types of appointments to your calendar. Client Appointments Non-Client Appointments Scheduling a Client Appointment Step 1: Click on the date/time within the calendar OR click on the New Session icon in the top right-hand corner of ...