Missed Sessions Reason Report

Missed Sessions Reason Report

Overview

How to Run the Report

How to add Custom Missed Reasons


The Missed Sessions Reason Report helps practices track when and why client appointments were missed. This report provides clear visibility into cancellation patterns, no‑show trends, and operational issues that may impact scheduling, revenue, or client engagement. It is especially useful for clinical oversight, administrative planning, and identifying opportunities to improve attendance.

What the Report Shows

The Missed Sessions Reason Report includes:

  • Total number of missed sessions

  • Breakdown by reason (e.g., client cancellation, clinician cancellation, no‑show, weather, illness, etc.)

  • Date and time of each missed session

  • Client name

  • Professional name

This report helps practices understand trends, reduce missed appointments, and support accurate documentation.

How to Run the Missed Sessions Reason Report

Step 1: Navigate to Reporting

From the main navigation bar, select Reporting.

Step 2: Choose the Missed Sessions Reason Report

Locate and click Missed Sessions Reason from the list of available reports.

Step 3: Apply Filters

Use the filters to refine your results:

  • Date Range – Select the timeframe you want to review

  • Professional(s) – View missed sessions for one or multiple clinicians

  • Group by Professional

These filters allow you to analyze missed sessions at the individual or practice level.

Step 4: Run the Report

Click Run Report. The system will generate a detailed list of missed sessions based on your selected criteria.

How Practices Use This Report

  • Identify patterns in client cancellations or no‑shows

  • Track clinician‑initiated cancellations

  • Support administrative follow‑up and rescheduling

  • Improve scheduling efficiency

  • Monitor attendance trends for supervision or performance reviews

  • Support compliance and documentation requirements


How to add Custom Missed Reasons


Navigate to Settings ➡️ Account Settings ➡️ Practice Settings.


Then, select the Missed Reasons tab and scroll down to Add Custom Missed Reason.

Type in the title of your missed reason. Then, select the checkbox if you would like to add a default rate.
If the default amount is left blank, the default session rate will populate for the missed appointment. This rate can be edited at the time that Missed is selected on the calendar.